Privacy policy
20+
YEARS EXPERIENCE
100+
PROJECTS DELIVERED
£32m
PROJECT VALUE
MANAGED
100%
ON TIME ON BUDGET
CLIENT FOCUSED
Effective date: JULY 2026 Last updated: JULY 2026
1. Introduction
At ARK23, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains who we are, what personal information we collect when you interact with us or use our website (www.ark23.co.uk), how we use it, who we share it with, and the rights you have over it.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
ARK23 Ltd is the “data controller” responsible for your personal information.
- Company: ARK23 Ltd
- Registered office: 28 Plumpton House, Plumpton Road, Hoddesdon, EN11 0LB
- Company registration number: 14909384
- Email: richardtaylor@ark23.co.uk
3. The information we collect
Information you give us. When you complete our contact form or email us, we collect:
- Your name and surname
- Your email address
- Any other information you choose to include in your message
Information we collect automatically. Like most websites, when you visit www.ark23.co.uk our systems and service providers may automatically collect limited technical information, such as your IP address, browser type and version, device information, and details of how you use the site. Some of this is collected through cookies and similar technologies — please see our Cookies Policy for details.
4. How we use your information and our lawful bases
Under data protection law, we must have a lawful basis for using your personal information. We use your information as follows:
WHAT WE DO
Respond to your enquiries and provide information about our services
Operate, maintain and secure our website
Comply with legal and regulatory obligations
WHY
To deal with the request you have made
To keep the site working and protect it from misuse
Where the law requires it
LAWFUL BASIS
Legitimate interests / steps prior to entering a contract
Legitimate interests
Legal obligation
Where we rely on legitimate interests, we have considered your rights and interests and do not believe our use of your information overrides them. You can object at any time (see section 8).
5. Sharing your information
We do not sell or rent your personal information. We may share it with:
- Trusted service providers who help us run our business and website (for example, our website host, email provider and contact-form software). These providers act on our instructions and are only permitted to use your information as necessary to provide their services to us.
- Professional advisers, regulators or authorities where we are required to do so by law.
Our website is hosted by GoDaddy and our contact form uses Word Press Forms.
6. International transfers
Where any of our service providers store or process personal information outside the UK, we take steps to ensure it receives an equivalent level of protection, for example by relying on UK “adequacy” decisions or appropriate safeguards such as the International Data Transfer Agreement (IDTA).
7. How long we keep your information
We keep your personal information only for as long as necessary for the purposes set out in this policy. Enquiry and contact information is typically kept for 24 months after our last contact with you, unless we need to keep it longer to meet a legal obligation or to deal with a dispute. After that, we securely delete it.
8. Your rights
You have the right to:
- Access the personal information we hold about you
- Rectify any inaccurate or incomplete information
- Erase your personal information (“right to be forgotten”)
- Restrict or object to our processing of your information
- Data portability — receive your information in a portable format
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at richardtaylor@ark23.co.uk. We will respond within one month. There is normally no charge.
9. Keeping your information secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. No method of transmission over the internet is completely secure, but we work to protect your information once we receive it.
10. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the ICO:
- Information Commissioner’s Office — ico.org.uk — Helpline: 0303 123 1113
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date above.
12. Contact us
If you have any questions about this Privacy Policy or your personal information, please contact:
ARK23 Ltd — Email: richardtaylor@ark23.co.uk
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